Frequently Asked Questions (FAQ)
Do you accept custom orders?
-- Our artist is always busy showing, creating, and forging her little fingers off. This leaves little time for custom orders so unfortunately at this time we can only rarely take in custom orders. Your best chance is seeing her in person at a show or at Metaphysics.
-- Our artist is always busy showing, creating, and forging her little fingers off. This leaves little time for custom orders so unfortunately at this time we can only rarely take in custom orders. Your best chance is seeing her in person at a show or at Metaphysics.
What is your custom order policy?
-- Due to the nature of and weeks spent in design, creation, materials, and time with any custom order our policy is, “no refunds or exchanges.” When the piece is picked up in person the customer has the opportunity to fully inspect the piece and voice any concerns at that time. It is considered that when the customer has looked at the piece, paid in full, and taken the piece out of the shop that the work has been accepted by them “as-is” and is thereby non-refundable or exchangeable.
For online orders pictures of the piece will be sent an approved prior to shipment and the same above policy applies upon shipment.
-- Due to the nature of and weeks spent in design, creation, materials, and time with any custom order our policy is, “no refunds or exchanges.” When the piece is picked up in person the customer has the opportunity to fully inspect the piece and voice any concerns at that time. It is considered that when the customer has looked at the piece, paid in full, and taken the piece out of the shop that the work has been accepted by them “as-is” and is thereby non-refundable or exchangeable.
For online orders pictures of the piece will be sent an approved prior to shipment and the same above policy applies upon shipment.
How do I purchase your products?
-- You can find them online at our at our sister shop Metaphysics ~ A Spirited Space or you can purchase locally at one of these Retailers near you!
-- You can find them online at our at our sister shop Metaphysics ~ A Spirited Space or you can purchase locally at one of these Retailers near you!
How do you handle shipping?
-- We choose a carrier (USPS, Fedex, UPS) that has the current best rate for your order. We currently ship in the US. International customers please contact us via email at [email protected] with your inquiries.
-- We choose a carrier (USPS, Fedex, UPS) that has the current best rate for your order. We currently ship in the US. International customers please contact us via email at [email protected] with your inquiries.
